Plumbing contractors typically don't provide accurate quotes over the phone because a proper assessment of the issue requires in-person inspection. Every plumbing situation is unique, with hidden factors that can't be discerned over the phone, leading to potentially inaccurate estimates.
Here's why in more details:
- Hidden Issues:
Plumbing problems can have complexities that are not immediately apparent. A homeowner might describe a simple leak, but a plumber might find underlying issues like damaged pipes, corrosion, or a need for additional parts that weren't obvious.
- Accurate Diagnosis:
A proper diagnosis requires visual inspection and often the use of specialized tools to determine the cause and extent of the problem. This allows for an accurate assessment of the repair or replacement needed.
- Unique Plumbing Systems:
Each home's plumbing system is different, with variations in pipe materials, sizes, and configurations. These factors need to be considered for an accurate quote, which is impossible over the phone.
- Preventing Unfair Practices:
Some less reputable contractors may use lowball phone quotes to lure customers and then add on hidden fees or charges once they're on-site. This makes it more likely for them to end up with unexpected costs.
- Understanding Customer Needs:
A visit allows the plumber to discuss the customer's needs and preferences, and to offer different solutions and options, leading to a more satisfactory outcome.
- Flat Rate Systems:
Many plumbing companies use flat rate systems, which require a visual inspection to properly assess the situation and calculate the correct flat rate price for the job.