During this recent power outage and cold snap we experienced a bursted pipe in our upstairs bathroom. The pipe was a heating pipe within our baseboard heating system. I called multiple HVAC and plumbing services. Some said they couldn’t repair it, another company came out and when they arrived said they couldn’t repair it and another stood me up two days straight. I finally called Mike’s Plumbing and Heating after a search on google. I explained the situation and was told the owner, Mike, would give me a call. Fifteen minutes later, to my surprise, Mike called. Mike was genuine and professional and showed a general concern for my house and my family. He said he was going to try to send a technician out same day if he could. He called back in about one hour, and said they could send a technician same day. Chris was absolutely amazing. From the moment he walked in the door he was respectful and kind. He treated my house like his own. He was knowledgeable and provided the highest level of quality and customer service. He took care of the issue and went above and beyond explaining the boiler unit and labeling multiple water lines in the basement to make things easy and clear in the future. It was apparent that it was important to him to do a good job and fix the issue for our family. The heat now works better than it ever has in our home. I highly recommend Mike's Plumbing and Heating to anyone. We will not be contacting any other plumbing/heating service in the future other than Mike's. Next time we have an issue, I can guarantee there will be a Mike’s Plumbing and Heating service truck in front of our house. Thank you, Mike and Chris.
- Aaron F.
