Mike's Plumbing and Heating Service sends a questionnaire to every customer

we do work for . Below are just a few responses from our very satisfied

customers !!

"The purpose of this letter is to commend your service technician on his work. When explaining the problem to me and recommending a solution he was very knowledgeable and courteous. He promptly completed the job and left the area clean. He determined that my water heater will be 12 years old and advised me that the life span is approximately 10 to 12 years. To avoid any disastrous situations in the future he recommended my consideration of replacing it in the near future. He was polite and informative while discussing replacement of the water heater and at no point did he appear to pressure me into making an on-the-spot decision. He advised me of the situation and left it there. I feel very uneasy with salespeople who pressure you into making hasty decisions - which your service technician did not do."

—Nelson W., Sparks, MD

"Keep up the excellent service"

-Ronald C., Baltimore, MD

"My technician was the man !! Based on past experiences, I was won over within ten minutes. They blew the competition away.You've won my business for life!!"

-Darryl M., Baltimore, MD

"Your technician was great. he was friendly and professional. He took his time and made sure the problem was diagnosed correctly"

-Valerie S., Baltimore, MD

"The best experience we have had with a plumber in many years"

-Earl S., Baltimore, MD

"Your technician was a very good mechanic. He was competent and very through. It was so good that I don't know how your service could be improved upon. I was going to write a letter of praise for the work performed but the response card you sent certainly serves the purpose"

-Clarence R., Baltimore, MD

"Your servicemen are professional, polite, knowledgeable and efficient. They are always on time and honest about what work is necessary. I have referred your company to my friends and neighbors."

Barbara K., Timonium, MD

"Your company is amazing! I can't wait for you to start on our kitchen. Your job is golden."

The G. family, Baltimore, MD

"Too bad all companies don't make customer service and customer satisfaction a priority like you do. Our technician was the best. He was very courteous and knowledgeable. Thanks to your company and crew, I'm gushing with thanks instead of with water!."

-Holly B., Baltimore, MD

"I'm not sure how to improve upon perfection. Your technician was absolutely professional, incredibly through and fast to boot. I'll be recommending your company to everyone I know."

-John P., Baltimore, MD

"Continue your GREAT service. You can't improve on the excellent service that you provide!"

-Ms. Johnson, Rosedale, MD